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Unified Communications

It’s time to unify your voice, video, audio and web conferencing on a single platform.  It’s time for a reliable solution that keeps up with the speed of your  workforce.

In other words, it’s time to increase efficiency,  reliability and mobility, while cutting your costs, by moving to a secure, unified, cloud-based communications solution.

At Verticall Networks, we have the expertise and experience to find a solution that does all of the above, while reducing the strain and expense of managing your onsite system.

UCaaS

Unified Communication as a Service (UCaaS) is both affordable and easy to install. UCaaS is scalable and flexible, allowing you to adapt for rapid growth or change without affecting efficiency, connectivity or productivity.

With a UCaaS solution, you no longer need to worry about maintaining or upgrading your onsite system. And you can enjoy such features and applications as:

  • Increased security and reliability
  • Redundancy
  • Continually updated software
  • Presence
  • PBX feature transparency
  • Mobile phone connectivity
  • Voicemail with email and text messaging options
  • Collaboration – audio, web, and video

Verticall Networks can help you design a solution with the features you need, increasing connectivity and productivity, while cutting your costs.

Contact Center

The traditional call center is obsolete. Customers aren’t just calling you anymore. They’re also using email, text, IM and social media to communicate.

Besides, simply taking calls isn’t enough to keep your customers loyal. You need to reach out to them using the channels they prefer, including outbound calling, so you can:

  • Build relationships
  • Create opportunities to upsell and cross-sell
  • Solve problems before they become deal-breakers
  • Maximize customer value

And of course, you need to do all this while cutting costs and improving your agents’ efficiency. From internal operations to customer relationship management, our solutions can help you create a more efficient and effective contact center.  Our solutions enable you to:

  • Add remote agents when call volumes surge
  • Gain flexibility for your business continuity and disaster recovery plans
  • Automate outbound customer contact
  • Minimize idle time and improve revenue

Mobility

These days, it’s all about mobility. Your business needs a system that keeps everyone connected, regardless of where they are. Your salespeople may want work extensions tied to their mobile phones. Remote employees expect to fully access all of your office systems from a wide variety of locations, through whatever devices they prefer.

We’ve designed solutions that provide worldwide connectivity on multiple devices. And with unified communication, you can enjoy affordable, reliable service that we can tailor to your unique needs.

SIP Trunking

You can use it like an analog service, but it’s digital. SIP (Session Initiation Protocol)  delivers voice as data via the internet. The beauty of it is that SIP trunks are virtual—so there’s no need to buy or install hardware. With SIP trunking, you can:

  • Quickly scale up your voice services as you grow
  • Increase reliability
  • Reroute calls automatically to various locations—providing backup in case one location goes offline
  • Reduce monthly costs by integrating voice and data

Traditional Voice

Primary Rate Interface (PRI)

For decades now, PRI has been the go-to technology for professional-grade business voice services. Known for their reliability, PRIs can handle up to 23 inbound or outbound calls at any given time. They can also be set up with Direct Inward Dials, enabling callers to bypass your receptionist and go directly to their desired extension.

Whether you’re committed to a PRI with your onsite phone system, or you want to keep PRI until its VoIP strategy is fully formed, Verticall can help you either way.

Plain Old Telephone Service (POTS) lines

Sure, it’s basic. But POTS gives you one big advantage: dedicated copper lines that can supply power to your phone system even when the rest of your power goes out. That makes POTS lines a reliable—and maybe even desirable—backup technology.

Integrated Voice and Data

These solutions help you get the most out of your bandwidth. They simplify your needs—and consolidate your costs—by combining voice and high-speed data over a single circuit. We offer a wide choice of bandwidths, plus advanced features and options.

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