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It’s popular, no doubt. But when it comes to voice communications, Microsoft Teams has also been problematic.

Clients tell us they’re concerned because Microsoft isn’t a voice provider. Some have experienced quality-of-service issues. Others want features that Teams doesn’t offer, like a receptionist and advanced hunt groups. Still others report that international calling is too expensive. And when our clients have tried to resolve these issues themselves, it’s been costly and time-consuming.

The good news is that Microsoft has joined with a select group of voice carriers which enable users to connect with Microsoft Teams Phone System and Direct Routing. At Verticall Networks, we work with most of those approved carriers. We can help you choose the Direct Routing solution that will get you preferred rates and unlock the full power of Microsoft Teams—and will offer many features you won’t find in their standard phone system.

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